1. Overview

At Brands1969, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple return and refund process in accordance with the terms outlined below.

2. Eligibility for Returns

You may request a return or exchange if:

  • The item is unused, in original packaging, with all tags, manuals, and warranty cards intact.
  • The return request is made within 7 days of receiving your order.
  • You provide proof of purchase (invoice or order confirmation).

3. Non-Returnable Items

For hygiene and authenticity reasons, we cannot accept returns for:

  • Perfumes (once unsealed or used)
  • Personalized or engraved items
  • Gift cards or vouchers
  • Products damaged due to misuse, accidents, or unauthorized repairs

4. Return Process

  1. Contact our customer service at inquiry@brands1969.com or complete the form available on the contact page with your order details and the reason for return.
  2. Our team will confirm eligibility and provide a return authorization.
  3. Please ship the product back to us at the address provided.
  4. Once inspected and approved, your refund or exchange will be processed.

5. Refund Method

  • Refunds are issued via the original payment method used during purchase.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
  • Please allow 5–10 business days for the refund to reflect in your account.

6. Exchanges

  • We offer exchanges for the same product in a different variant (if available) or for another item of equal value.
  • If the new item is of higher value, you will be required to pay the difference.

7. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately with clear photos of the issue.
  • We will arrange for a replacement or refund at no additional cost.

8. International Orders

  • International customers are responsible for return shipping costs and any customs duties.
  • Certain products may not be returnable due to import/export restrictions.

9. Contact Us

For all return or refund requests, contact:
📧 inquiry@brands1969.com
📍 Zayed Bin Sultan St – Central District – Hai Al Salama – Abu Dhabi – United Arab Emirates